Support
Something not working, or not obvious? Start here.
Common questions
I cannot find my photos
Delivered galleries live under your session. Open the session from My Sessions and the gallery is on it. If your photographer has not delivered yet, they will notify you when they do.
A payment or invoice looks wrong
Amounts are set by the photographer you booked with, so start with them — their contact details are on the booking. If a charge itself looks wrong, email us and include the booking date.
I want my data removed
You can delete your account and data yourself, in the app or on the web, without signing in.
Go to data deletion →I cannot sign in
Use “Forgot password?” on the sign-in page. It works for accounts created on the phone app too — it is the same account.
Go to sign in →